Shipping and Return Policies
Last updated: June 22, 2025
At UBITO, we are committed to providing a reliable and flexible online shopping experience. Below are our shipping and returns policies to ensure transparency and customer satisfaction.
1. Shipping & Delivery Policy
Delivery Areas:
We deliver orders across all regions of the Arab Republic of Egypt, with select international shipping options available depending on product type and customer address.Shipping Timeframe:
Orders are processed and shipped within 1–3 business days from order confirmation. Delivery time varies by region but generally ranges from 2 to 7 business days within Egypt.Shipping Fees:
Shipping costs are calculated based on the order’s weight and destination. The final shipping fee appears before completing the payment process.Order Tracking:
We provide order tracking services via our website or by contacting customer support.Shipping Delays:
In the event of delays beyond our control (such as weather conditions or logistical issues), customers will be notified promptly and we will work to resolve the issue as quickly as possible.
2. Returns & Exchange Policy
Return & Exchange Window:
Customers may request a return or exchange within 14 days from the delivery date, provided the product is in its original, unused condition, with all accessories and original packaging.Return & Exchange Conditions:
The product must be unused and undamaged.
Proof of purchase or invoice must be provided.
Custom-made or perishable items are not eligible for return.
If the product is defective or the wrong item was received, UBITO will cover all shipping costs.
Return Procedure:
Contact customer support via email at info@iubitoeg.com or by phone.
State the reason for the return and attach photos if needed.
Repack the product with all accessories and send it through our approved shipping provider.
Once the product is received and inspected, we will contact you to confirm approval of the return or exchange.
Return Shipping Fees:
If the return is due to an error by UBITO or a defective product, we cover all shipping costs.
If the return is for personal reasons (not due to store error), the customer bears the shipping fees.
Refund Policy:
Refunds are issued via the original payment method within 7–14 business days from return approval.
For cash-on-delivery orders, we coordinate with the customer for cash or bank transfer refunds.
Shipping or administrative fees may be deducted depending on the case.
Exceptions:
Perishable or custom-made products cannot be returned or exchanged.
Used or damaged products, or those missing original packaging, are not eligible.
3. Contact & Support
For any inquiries or requests related to shipping or returns, please contact us at:
Email: info@iubitoeg.com
Phone/WhatsApp: 01277715063 – 01212444429
IUBITO LTD
IUBITO is an Egyptian e-commerce store with global standards, offering original products, fast shipping, and a flexible return policy. We serve you from Cairo and London through a professional team and continuous support. Shop with confidence at IUBITO —quality and transparency are our priorities.
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